FAQ - Shipping & Return
How long does shipping take?
How long does shipping take?
Shipping within Spain usually takes 2-4 business days.
How much does shipping cost?
How much does shipping cost?
Shipping cost is calculated at checkout. Free shipping may apply for orders over a certain amount.
Can I track my order?
Can I track my order?
Yes - once your order is dispatched, you will receive a shipping confirmation email with a tracking number so you can follow your package.
What if my item arrives damaged?
What if my item arrives damaged?
If the product arrives damaged or the wrong item was shipped, please contact our support team with your order number and a photo of the package.
Can I return or exchange equipment?
Can I return or exchange equipment?
Yes - for eligible equipment that is unused and in original packaging, you may request a return or exchange within 14 days from receipt. Please contact us to initiate the process. (Note: Coffee beans are perishable and cannot be returned.)
How do I initiate a return?
How do I initiate a return?
Send us an email to support@… with your order number, reason for return and photos. We will send you instructions and the return address: XXX.
Will I be charged for return shipping?
Will I be charged for return shipping?
Return shipping costs are generally the customer’s responsibility unless the item is faulty or incorrectly shipped.
What happens after you receive the returned item?
What happens after you receive the returned item?
Once we receive and inspect the returned item, we will notify you via email and process a refund or exchange. Refunds typically appear on your original payment method within 5-10 business days.
Are customs or import duties included?
Are customs or import duties included?
For deliveries within Spain, all duties and VAT are included at checkout. For deliveries outside Spain, you may be responsible for any applicable duties or import charges in your country.
