FAQ - Shipping & Return
How long does shipping take?
How long does shipping take?
We ship with DHL. Shipping usually takes 3-5 business days.
All orders are processed and dispatched within 24 hours.
Tracking link provided
How much does shipping cost?
How much does shipping cost?
Shipping (DHL with tracking)
- Orders over €70
Free delivery to DHL Pickup Points
DHL Home delivery: +€2 - Orders under €70
DHL Pickup Points: €5
DHL Home delivery: €7
Tracking link provided
Can I track my order?
Can I track my order?
Yes - once your order is dispatched, you will receive a shipping confirmation email with a tracking number so you can follow your package.
What if my item arrives damaged?
What if my item arrives damaged?
If the product arrives damaged or the wrong item was shipped, please contact our support team at hello@beans.es or using on site live chat with your order number and a photo of the package.
Can I return or exchange equipment?
Can I return or exchange equipment?
We have a 30-day return policy, which means you have 30 days after receiving your item to send your products back.
To buy a shipping return label click here
How do I initiate a return?
How do I initiate a return?
Will I be charged for return shipping?
Will I be charged for return shipping?
Return shipping costs are generally the customer’s responsibility unless the item is faulty or incorrectly shipped. You can buy a return label at a 5€ fee here
What happens after you receive the returned item?
What happens after you receive the returned item?
Once we receive and inspect the returned item, we will notify you via email and process a refund or exchange. Refunds typically appear on your original payment method within 10 business days.
